Customer Testimonials
I never spoke directly to my service advisor. There was a young female associate who checked me in. She did not provide me with a description of services due or estimate until I asked. The price quoted was significantly less than what I was charged. After paying, I asked to speak with my service advisor. He was paged, but there was no response. I waited 15 minutes, at which time I saw the young lady who had quoted me earlier in the day. When I inquired as to the significant price difference, there was no eye contact and she rudely stated &...
Service was pretty good can’t complain first time going to the dealer the lady who was in charge the excellent of servicing my vehicle yes I will bring my vehicle back and I will probably tell my daughter also . a little disappointment of not having a car clean like other Acura dealers but maybe they were so backed up I’ll let it pass for now no big deal maybe in the future thank y
Positive experience
Rob is always friendly and very helpful. The service is always 👍 great.
Great Service. We had to come back for tint and nitrogen tires after we bought the MDX, and it was painless. We were at the dealership for less than a hour.
Great experience... customer for life.... between Brandon and your dealership, we came back to buy a 2nd Acura within 45 days....TLX Type S on 06/03 and this MDX on 07/16. Can't say enough about the great experience we had.... especially when comparing to the other dealerships in our area (AutoNation, Fountain, and Jenkins). (We drove 1.5 hours just to get to the dealership...)
Megan the service department person I dealt with on more than one occasion has always been very accommodating in scheduling my vehicle for service .
Easy, no hassle experience. Felt comfortable every step of the way with Troy as my salesman.
This dealership did a great job, had our vehicle done in a timely manner, thanks
Very professional, friendly courteous indivuals. They told me what needed to be worked on and did it efficiently!
Quick, courteous, and friendly.
Service department was efficient and courteous. Wait time was exactly what was quoted. Service personnel very friendly.
Excellent sales and service. Would recommend the sales staff to everyone. Good experience with the Honda sales in the past.
They are always there when you need them. My Acura salesman was top notch Troy👍
Levi was personable and super helpful. When I arrived for service, he was quick to see me and assist with getting me back to work. Thanks Levi, keep your awesome attitude, you’ll go far.
Great experience and would recommend to friends and family members. Great customer service and we didn't have to wait a long time.
Ray is remarkable and a main reason i stay with acura for my service needs
Rob was great. Shuttle drivers were polite and timely with pickup and delivery to my work and back
I have always had excellent service in purchasing my cars at Regal Acura. Thank you for another great experience.
I rarely ever review a business but this time it was a MUST! The staff at Regal Lakeland Acura, specially Brandon, Ken and Pedro were amazing, they went above and beyond to accommodate my needs and for that I will forever be grateful. I shopped around for a couple of months, but customer service means the world to me, and as soon as I walked into Regal Lakeland, they made me feel like Family, right there and then I knew, this was the place for me.. Now I feel like a spokesperson for them! 🙂 Way to GO Regal Lakeland Acura!
For over 7 years this have been the people servicing my car. I always get prompt and reliable service. From scheduling service to doing initial evaluation, car service or repair performance is top notch. The most I like is that there are no surprises at the time of paying for service.
They are very friendly and kind stays on task. I was told that if I bring my car in early that I would be out in time for work. They was correct 💯
Drove in because passenger side front tire was low, and they discovered cause, nail or screw, in repairable tire threads, and repaired tire in expedient , professional manner.
Everyone is really nice. I was introduced when I bought my car and everyone is willing to help. I also used service when I had my Honda and it’s the only place I want to go to.
This is the second Acura that we have purchased from Regal in 7 years. Troy Carter was our salesperson both times and he always goes above and beyond for us. We could not be happier with the entire experience! We will definitely, always, return to Regal for our vehicles. The dealership is such a pleasant experience and Troy is outstanding! Pedro in the finance department could not have been more professional and personable. Although we had already received financing from our bank and a pretty good rate, Pedro was able to get us an even better rate. His service was excellent ...
Alondra was extremely helpful and caring and made sure my issues were resolved. I appreciate her professional attitude and follow through.
Service was fine. Whoever washed my car did a terrible job.s
Best experience buying a new vehicle ever! Professional, helpful, courteous with relaxing no pressure experience! Patient with all my questions. Brandon Exum made every effort to make sure we were taken care of and had a good buying experience. Ken and Pedro made the purchase seem effortless.
Service was great. Staff was very Friendly. Thank you Jessica for your hard work and service!
Most of my cars that my family has owned were bought at Regal. We have always been pleased with this company. Would most definitely recommend this company!!
This is a great dealership. Everyone is so helpful and nice! I will definitely send everyone I know here. This is my first used car purchase but I’ve bought three brand new cars here and I have never been disappointed. Shane and Pete were awesome!!!!!
Experience was awesome. When I finally got someone to help me, we was great. Let me look around but kept checking in to make sure I didn’t have any questions. Shane changed the whole car shopping experience for me. It started out bad and ended great. Pete did my paperwork and he was super funny and entertaining. This was a great experience and I will definitely be back.
We are very please with the how professional and courteous the staff is. We have had the pleasure to work with Michael Greenhow for several purchases over the years and was had the best experience with Eric Allen in finance. I will enjoy my new Acura MDX type S and look forward to working with Mike and Eric on any future purchases.
Every employee we dealt with from the salesperson to the finance manager to the sales manager were very knowledgeable and helpful, and made for a smooth lease process.
It was a pleasant experience, very friendly and professional specially Adan the used car sales person and the finance agent. I love my MDX.!
They were honest about the numbers previously discussed and delivered without any further discussion! That is unheard of in 2022!
Troy Carter is an excellent salesman. He was very helpful and honest. I always feel like I get fair deal from Regal.
This is my 4th RDX and I have purchased or leased many cars from Regal. We have always had exceptional service. This last lease was no different. I highly recommend Regal
Great service at Regal as always .Ray always take care of service for car .Greg is great also I would not take my car any where else. Great Service!
Very attentive serviced my vehicle in timely fashion will definitely use again very happy with service
Very good service as always. I had great service from Rob Young, service technician, specifically..
I’ve been using Regal for 5 years, I was becoming disappointed with service the last couple times, but Ms. Chrissy made the experience much better for me and did a phenomenal job rebranding Regals name. She deserves a raise!! Please!!
Everyone was friendly and went out of their way to help us. We will return!
Representative was awesome. Made my day. Showed she really cared. Scheduled to her breaks fixed since they are really bad
I had a great experience buying a new car at Regal Acura. I have always found buying a car to be a stressful, lengthy process. Ken and Brandon took care of me quickly. I was on a test drive within a few minutes of my arrival and they took the time to explain all of the features the car offers. I love the car and got a great deal. They explained all of the costs in detail before turning me over to Pedro in finance. He was incredibly helpful and had everything organized and ready for me. They were all ...
Everyone was great. From the salesman to the manager to the finance department. Professional and made it as painful as possible.
Regal is the best hands down. This is my second purchase from them and I always recommend them to anyone looking for a new vehicle. Troy at Regal Acura was fantastic. He was so patient and kind. We came for a certified preowned ILX and left with a brand new one instead.
Im always welcomed immediately upon entering the dealership Both my husband and I lease/own our behicles from Regal
Prompt attention to getting checked in for old change appointment and done in an hour.
The staff provided Great service and kept me informed. The quality of the work was excellent.
Ms Chrissy is so nice and welcoming. Fast oil change. Nice waiting area. Thank you!
Came in to look at certified preowned ILX and left with a brand new one! Troy was so awesome and was very patient with us.
Great, thorough work and nice courtesy from staff. Even cleaning my car after service was completed
Very helpful and gave me all the answer to all my questions. Very happy with there job.
Fantastic experience! Brandon (salesperson) was extremely knowledgeable and transparent throughout the process. Highly recommend!
The Acura team was very attentive to my concerns and made every effect to address them to my satisfaction.
From the moment I got to there, I received great service. Alondra went above and beyond, I want her as my point of contact moving forward.
Great service and exceptional care given by the staff and they took their time to do the best which is greatly appreciated.
Rob was attentive and responsive. Even though I didn’t have an appointment, he made sure my vehicle safety concerns were addressed. My car was ready ahead of schedule and Rob kept me updated the entire time.
Excellent services great atmosphere. My car is running beautifully. The sale person and the technician are very honest
Service was great. Everyone was friendly and they were able to complete the job in a timely manner.
The waiting area is very pleasant to sit in with the free. Offer an even bigger good thing. RAY Taylor's special attention in spite of a huge overload of work is very much appreciated too.
I have bought multiple Acura MDX from Regal. The experience is excellent every time. The sales staff/finance is always up beat and very easy to work with.
Thank you for your service and attention to the undercarriage of the MDX. I appreciate it being fixed quickly.
Excellent timely service from start to finish Troy Ken and Pedro are terrific Thanks so much
Troy Carter is a pleasure to deal with and has been for many years and car purchases.
I always feel like I am dealing with honest professionals who provide very good service.
I along with many females are hesitant about taking our car to get serviced. After the first few minutes, I was confident that I choose the right location. Everyone was pleasant and greeted me with a smile. The hospitality was phenomenal. I was texted often with an update of my problem and a suggested solution. I highly recommend Regal Acura
Like the car,but should have been told of a $3,495 dollar mark up of the car at the beginning of the process. Instead of at the time of purchase.
Chrissy is amazing. She did everything to make my experience a good one. From getting me a shuttle (the driver, David was just as amazing) to the pick up of my car
You'll get more reviews if you don't make folks type in this section!
Friendly service and great vehicles. I’m a repeat Acura customer and intend to be in the future as well.
Polite, respectful, knowledgeable staff.
Chrissy was Awesome! My appointment was at 1pm, dropped it off around 8:30 and it was ready at 11. Earlier than expected. 🙂
Great service at regal. Customer service is great. They care to detail. Fast and friendly.
Ray provided excellent service! He was patient when I was explaining all things needed and he kept me appraised throughout the day about progress.
I've been coming to this dealership for many years and I've been very pleased with the services.
Takes a long time sometimes. But super nice and detailed. Austin is the best. G
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