Customer Testimonials
Manager and assistant quickly answer my questions and had oil change and rotated tires too. They discussed future items that need to be addressed too.
Great service
Good service! Trust our SUV car to no other service department. We will return when needed
Always excellent service. Thanks Ray!!
Great service! Ray Taylor is always upbeat and friendly. Takes good care of me. He's the reason we stay with Acura.
Regal of Lakeland makes their customers feel cared about and listen to. Thank you Regal.
As always excellent service Love Ray Taylor and Greg the Mechanic I have had my car service with regal 15 years or more
Always attentive and cordial. They are a calming force when something goes wrong. We’ll done
They were prompt and efficient.
Great service center and also people work there are Aldo good. I really appreciate you all. Thank You
Everyone we worked with was efficient, knowledgeable and kind. We are happy with the service.
This dealership has the nicest people working there. From the tech guy who helped alot to Chrissy. She really knows how to get things done.
I can honestly say that I am impressed with the quality of service that I received at Regal. I didn’t feel pressured or rushed, which is one of the downsides I have experienced in other dealerships. Chayton was just amazing. He made me feel heard and cared for. I am 100% recommending Regal to anyone in need or wanting to purchase a new car.
Always a great experience. Been with Acura since I was 16, best service dealership and Chrissy my rep I can’t say enough FABULOUS, CARING, KNOWLEDGEABLE and TREATS YOU LIKE FAMILY ❤️❤️❤️❤️ABSOLUTELY LOVE HER AND IF SHE GOES TO ANOTHER DEALERSHIP I WOULD FOLLOW ❤️❤️❤️❤️❤️💯
Awesome service experience: flexible, responsive, friendly, and totally professional in all respects! Best auto service I’ve had in years! Thank you!
Met with Technician Rob Young. Explained to him my concerns involving my vehicle as usual they addressed issues and am very satisfied with the work that was done.
Chris was very informative throughout the process and the work was done quickly which is very important to me in my busy schedule.
Always efficient, professional and personable! Ray Taylor went out of his way to take care of all who wanted and needed his advice and attention! Great job Ray ! You made this service visit such a pleasant experience! Thank you!!
Fast, friendly yet very professional. Always kept up to date on how long and what is needed. Always recommend your dealership!
The customer service of Mr. Austin Smith was very welcoming and professional, he kept me informed on how much longer it would take. As usual the experience was smooth. Thank you to all of the individual at the service center for a none stressful transition.🌹
Fast and friendly service. Got my oil changed without being hassled for additional services that I didn’t want/need.
Christy, my service advisor is always a pleasure to work with. She kept me informed during the entire service. She's very easy to speak with. I did have a problem found on my car and she called and gave me practical solutions to get it resolved!
Made an appointment for service on Acura RL and I was very satisfied with service.
Everyone is pleasant and professional and Ray Taylor is awesome. He treats everyone the same. Just a great dealer
Dealership has courteous, attentive service department associates. From my arrival I was out within an hour and a half. So for oil change I was pleased at the time.
It was pleasure working with Austin and Levi. Realiable and knowledgeable. Took good care of me and my car. 👍🏼👍🏼👍🏼
Everyone was very professional and willing to help! They were quick to meet my needs and finished promptly! I was very satisfied!
My car looked and ran better than I dropped it off! I appreciate the help and care Chris took on my vehicle.
I have always felt that everyone at this dealership really cared about the quality of their service
Chrissy (service manager) is amazing! She is most personable, professional and very detailed in her work. I have been an Acura (and Honda) owner since purchasing my first vehicle more than 30 years ago, having owned more than 15 Acura and Hond vehicles. In all the years and all the vehicles serviced, this was my best service experience. I've had a few less-than desirable recent experiences with another Acura dealership over this past year, which lead me to try Regal Acura. I don't plan on going anywhere else in the future, as long as Chrissy and her team are there. ...
This was my 1st oil change for my new Acura RDX. My only complaint would be the complimentary car wash. My car did not come clean and there was water spots all over it
Great quick service,good attention paid to customer needs. Great lounge while waiting. For service.
Pretty good experience……was given an Enterprise rental car and I thought it would be just for the day however, called after lunch and was told it was a 6-7 hour job and it would be ready the next day. Worked out okay for my schedule…but just would have like to have known all that upfront. Enterprise staff couldn’t have been nicer! Great service! Regal washed car, nice touch!
Good experience quick service friendly staff best service since I've been coming since 1985best service hands down
Alondra is amazing she always makes me feel glad to stop by to get service
Austin is the best service., very helpful and nice I always have a good experience with him
It was an amazing experience. Best customer service, I forgot her name, but she assisted me with my car. Amazing experience!
Great customer service thanks for my new Acura we love it. Thanks Troy and Pedro
Speedy And everyone is so helpful!
Fast and convenient and friendly. They offered lots of amenities while you wait for your car
I never spoke directly to my service advisor. There was a young female associate who checked me in. She did not provide me with a description of services due or estimate until I asked. The price quoted was significantly less than what I was charged. After paying, I asked to speak with my service advisor. He was paged, but there was no response. I waited 15 minutes, at which time I saw the young lady who had quoted me earlier in the day. When I inquired as to the significant price difference, there was no eye contact and she rudely stated &...
Service was pretty good can’t complain first time going to the dealer the lady who was in charge the excellent of servicing my vehicle yes I will bring my vehicle back and I will probably tell my daughter also . a little disappointment of not having a car clean like other Acura dealers but maybe they were so backed up I’ll let it pass for now no big deal maybe in the future thank y
Positive experience
Rob is always friendly and very helpful. The service is always 👍 great.
Great Service. We had to come back for tint and nitrogen tires after we bought the MDX, and it was painless. We were at the dealership for less than a hour.
Great experience... customer for life.... between Brandon and your dealership, we came back to buy a 2nd Acura within 45 days....TLX Type S on 06/03 and this MDX on 07/16. Can't say enough about the great experience we had.... especially when comparing to the other dealerships in our area (AutoNation, Fountain, and Jenkins). (We drove 1.5 hours just to get to the dealership...)
Megan the service department person I dealt with on more than one occasion has always been very accommodating in scheduling my vehicle for service .
Easy, no hassle experience. Felt comfortable every step of the way with Troy as my salesman.
This dealership did a great job, had our vehicle done in a timely manner, thanks
Very professional, friendly courteous indivuals. They told me what needed to be worked on and did it efficiently!
Quick, courteous, and friendly.
Service department was efficient and courteous. Wait time was exactly what was quoted. Service personnel very friendly.
Excellent sales and service. Would recommend the sales staff to everyone. Good experience with the Honda sales in the past.
They are always there when you need them. My Acura salesman was top notch Troy👍
Levi was personable and super helpful. When I arrived for service, he was quick to see me and assist with getting me back to work. Thanks Levi, keep your awesome attitude, you’ll go far.
Great experience and would recommend to friends and family members. Great customer service and we didn't have to wait a long time.
Ray is remarkable and a main reason i stay with acura for my service needs
Rob was great. Shuttle drivers were polite and timely with pickup and delivery to my work and back
I have always had excellent service in purchasing my cars at Regal Acura. Thank you for another great experience.
I rarely ever review a business but this time it was a MUST! The staff at Regal Lakeland Acura, specially Brandon, Ken and Pedro were amazing, they went above and beyond to accommodate my needs and for that I will forever be grateful. I shopped around for a couple of months, but customer service means the world to me, and as soon as I walked into Regal Lakeland, they made me feel like Family, right there and then I knew, this was the place for me.. Now I feel like a spokesperson for them! 🙂 Way to GO Regal Lakeland Acura!
For over 7 years this have been the people servicing my car. I always get prompt and reliable service. From scheduling service to doing initial evaluation, car service or repair performance is top notch. The most I like is that there are no surprises at the time of paying for service.
They are very friendly and kind stays on task. I was told that if I bring my car in early that I would be out in time for work. They was correct 💯
Drove in because passenger side front tire was low, and they discovered cause, nail or screw, in repairable tire threads, and repaired tire in expedient , professional manner.
Everyone is really nice. I was introduced when I bought my car and everyone is willing to help. I also used service when I had my Honda and it’s the only place I want to go to.
This is the second Acura that we have purchased from Regal in 7 years. Troy Carter was our salesperson both times and he always goes above and beyond for us. We could not be happier with the entire experience! We will definitely, always, return to Regal for our vehicles. The dealership is such a pleasant experience and Troy is outstanding! Pedro in the finance department could not have been more professional and personable. Although we had already received financing from our bank and a pretty good rate, Pedro was able to get us an even better rate. His service was excellent ...
Alondra was extremely helpful and caring and made sure my issues were resolved. I appreciate her professional attitude and follow through.
Service was fine. Whoever washed my car did a terrible job.s
Best experience buying a new vehicle ever! Professional, helpful, courteous with relaxing no pressure experience! Patient with all my questions. Brandon Exum made every effort to make sure we were taken care of and had a good buying experience. Ken and Pedro made the purchase seem effortless.
Service was great. Staff was very Friendly. Thank you Jessica for your hard work and service!
Most of my cars that my family has owned were bought at Regal. We have always been pleased with this company. Would most definitely recommend this company!!
This is a great dealership. Everyone is so helpful and nice! I will definitely send everyone I know here. This is my first used car purchase but I’ve bought three brand new cars here and I have never been disappointed. Shane and Pete were awesome!!!!!
Experience was awesome. When I finally got someone to help me, we was great. Let me look around but kept checking in to make sure I didn’t have any questions. Shane changed the whole car shopping experience for me. It started out bad and ended great. Pete did my paperwork and he was super funny and entertaining. This was a great experience and I will definitely be back.
We are very please with the how professional and courteous the staff is. We have had the pleasure to work with Michael Greenhow for several purchases over the years and was had the best experience with Eric Allen in finance. I will enjoy my new Acura MDX type S and look forward to working with Mike and Eric on any future purchases.
Every employee we dealt with from the salesperson to the finance manager to the sales manager were very knowledgeable and helpful, and made for a smooth lease process.
It was a pleasant experience, very friendly and professional specially Adan the used car sales person and the finance agent. I love my MDX.!
They were honest about the numbers previously discussed and delivered without any further discussion! That is unheard of in 2022!
Troy Carter is an excellent salesman. He was very helpful and honest. I always feel like I get fair deal from Regal.
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