Customer Testimonials

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Google Nov 27, 2023

Excellent service and quick

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Google Nov 24, 2023

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Google Nov 15, 2023

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Google Nov 15, 2023

I truly love Regal Acura. They treat you like you deserve to be treated.

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Google Nov 12, 2023

Rob does a great job looking after his clients. And it's good to have the popcorn machine back.

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DealerRater Nov 10, 2023

Chrissy was a life savior in all the ways! She helped me tremendously and it was so less stressful

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Google Nov 9, 2023

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DealerRater Nov 7, 2023

Eddie made selling my vehicle very painless. I appreciate the honesty and integrity he provided. He gave me a great deal and I could not be happier! Would definitely recommend 👍🏽

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Google Nov 6, 2023

Chrissy never misses a beat. She represents the service department Top Tier. Trust and Integrity.

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Google Nov 3, 2023

Satisfied with the service

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DealerRater Nov 2, 2023

Wait time for an oil change and tire rotation was 3 hrs. Car was not washed or vacuumed like always done at Maus Acura.

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Google Nov 2, 2023

(Translated by Google) They come down to excellent customer service and professionalism. You will feel at home, thank you Regal Accure for your services. (Original) Se resumen con excelente servicio al cliente y profesionalidad Se sentirán en su propia casa , gracias Regal Accure por su servicios

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Google Oct 28, 2023

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DealerRater Oct 26, 2023

Have always had exceptionally good good good good good service from the Honda/Acura service center.

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DealerRater Oct 26, 2023

Positive vibes. Attentive to whaat needs to be done.informs you if any delays. Doesn’t over sell services.

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DealerRater Oct 26, 2023

Took the time to fine the problem and correct it in a timely manner. Ok

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Google Oct 26, 2023

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Google Oct 23, 2023

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DealerRater Oct 23, 2023

Great service by professionals No more to say so stop the minimum word nonsense if you want me to respond.

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DealerRater Oct 22, 2023

Regal Acura is a well run operation. The dealership is organized and clean. Staff is friendly and able to communicate well. They took care of my concerns and my car was returned washed and clean.

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DealerRater Oct 22, 2023

Professional. Adviser was nice and explained well and told me what I needed next time. The only thing they didn’t take me at my appointment time and I was on time. I

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Facebook Oct 22, 2023

Great experience! Love our new car.

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DealerRater Oct 21, 2023

She was excellent and dedicated. The service was on time and she game me a good attention.

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DealerRater Oct 19, 2023

Employees are nice and make you feel good Offer you water trying to make you comfortable Place is clean

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Google Oct 17, 2023

Very courteous and professional

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Google Oct 11, 2023

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Google Oct 8, 2023

Great Customer Service and I will continue to do services at Regal Acura Service Center.

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DealerRater Oct 7, 2023

Friendly, helpful. Communication could be a bit better in regards to status of vehicle and parts.

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DealerRater Oct 5, 2023

Employees are friendly. The purchase experience was smooth. Any purchase issues with the vehicle were handled swiftly

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DealerRater Oct 4, 2023

Usually selling a car isn’t easy, but that isn’t the case with Eddie. He made the entire process simple and was extremely personable while doing so. He answered all questions and let me know what to expect every step of the way. I’ll be recommending Eddie to all my family and friends!

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DealerRater Oct 4, 2023

Eddie served every one of my needs; I am confident he will serve your's as well.

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DealerRater Oct 4, 2023

Eddie is great to work with! Knowledgeable, easy to talk to and works hard for his customers and company to creat a win-win situation!

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DealerRater Oct 3, 2023

Great Service! The most helpful employee I’ve ever done business with! Thank you so much, Mr. Farias!

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DealerRater Oct 3, 2023

Got me the price I wanted. The staff was super nice and easy to work with. Eddie was always available and made sure to explain every step of the process in a way that was simple and easy to understand as it was my first time selling to a dealership.

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Google Oct 2, 2023

I worked with Eddie, he was the best car salesman I have ever worked with. He was amazing helpful, always available, incredibly nice, and super straight forward to work with. He got me the price i wanted for my car and walked me through the entire process, making everything super easy to understand. If i ever need to buy or sell a car again, he will be my first call. He was open and honest with me and I could not ask for anything more. TLDR Ask for Eddie by name because he is awesome.

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Google Oct 2, 2023

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Google Oct 1, 2023

Ken from Acura and Austin from Honda were such a dynamic duo making my purchasing experience 10/10! Love my new car! So friendly and personable but most of all I was in and out in an hour or less!! ⭐️⭐️⭐️⭐️⭐️

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Google Oct 1, 2023

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Google Sep 27, 2023

Chrissy in Service and Mike in Sales w re amazing. They assisted me with everything that I needed help with. From receiving service on my old car to trading in and purchasing a new vehicle. If you need a new car, ask for Mike Greenhow or if you need service on your car, ask for Chrissy.

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DealerRater Sep 24, 2023

We just moved from Sarasota and the service at Regal was as good as Gettel Acura.

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DealerRater Sep 22, 2023

He was awesome and kept me updated on what's was going on with the car.

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Google Sep 19, 2023

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Google Sep 17, 2023

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Google Sep 15, 2023

Battery died, car towed to Regal and Rob took care of everything!! Great job!!

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Google Sep 13, 2023

I was able to make an appointment for the next day to have Factory Accessories installed. I arrived at the Service Center, was quickly directed where to go and was promptly greeted by a Service Advisor. The work on my vehicle was completed much sooner than estimated and the work was impeccable. While waiting for my vehicle- I was amazed at how friendly and professional EVERYONE was. Staff was smiling and appeared to enjoy their jobs. Nowadays- that’s a rare thing. I was very impressed.

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DealerRater Sep 10, 2023

I had a great experience! They were very fast and friendly! I would highly recommend Regal Acura!

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Google Sep 5, 2023

Staff is very friendly, kind and efficient! They kept me up to date from the moment I dropped off my car until I picked it up again. The facilities are clean and welcoming, too! Even had an area for my daughter to play. Thank you so much!

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DealerRater Aug 31, 2023

Excellent service! He is amazing and made the process really smooth. He went above and beyond

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DealerRater Aug 29, 2023

Excellent customer service. Sales have been great. The salesman (Troy Carter) was very professional and helpful.

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Google Aug 26, 2023

Great buying experience

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DealerRater Aug 25, 2023

Very nice to see that the employees are there to make your experience a good one.

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DealerRater Aug 24, 2023

We opted to drive to Lakeland after reading positive reviews about Regal Acura. We purchased our new Acura and the overall experience was very positive.

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Google Aug 24, 2023

Excellent communication and timely repair. I was kept in the loop at every step, which almost never happens at dealer service centers, and obvious attention and care were taken to protect the interior during the work. Car was returned to me in perfect condition.

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DealerRater Aug 23, 2023

Sales and service have been great. We’ve had a great experience dealing with Brandon who made the process very simple.

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DealerRater Aug 20, 2023

Shalymov Isaac was very friendly and helpful. Great experience having him as a service advisor!

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DealerRater Aug 20, 2023

Very nice and considerate and I do wish the car would be washed after service

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Facebook Aug 20, 2023

Had a great experience at Regal Acura purchasing our new Acura TLX TypeS. Everyone was Amazing to deal and made the process very easy. Thank You!

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Google Aug 20, 2023

We drove from Kissimmee because I had heard good things about Regal Acura. The reviews were 100% Correct. Everyone was amazing to deal with and the environment was very comfortable. It was great not dealing with high-pressure Sales/Finance People- everyone was Amazing!

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Google Aug 19, 2023

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DealerRater Aug 18, 2023

Amazing customer service, the manager and Troy Carter were very professional and assisted me with my vehicle purchase.

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Google Aug 17, 2023

Arrived early to a scheduled appointment and was checks in 20 minutes late. Alondra, the service adviser was informative and helpful. The service was completed within the time she allotted. As in most shops, there were some petty charges that should have been part of the quote. There were greasy hand prints on the hood, and the vehicle was mot washed.

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Google Aug 14, 2023

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Google Aug 11, 2023

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Google Aug 9, 2023

Great service

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Google Aug 9, 2023

Both Troy and Ken were GREAT to work with

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DealerRater Aug 8, 2023

I was told my tire could not be repaired but not offered to order the tire

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DealerRater Aug 7, 2023

It was ver nice and well kept. The sales team and managers were amazing and very knowledgeable!

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Google Aug 3, 2023

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Google Aug 2, 2023

Chrissy Hartman at Regal is a true dedicated employee who goes on and beyond, thank you always Chrissy. They where able to service my Acura '23

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DealerRater Aug 1, 2023

I had an appointment and my car was taken back right away. I received outstanding and professional service.

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DealerRater Aug 1, 2023

Outstanding experience with both sales and completing our trades and purchase. Couldn’t be happier. Thank you

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DealerRater Jul 30, 2023

Outstanding sales team! I couldn’t be happier with Brandon and Ken. The went out of their way to help.

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DealerRater Jul 27, 2023

Quick and easy to deal with. Great customer service. I’ll be back, just hope not to soon

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DealerRater Jul 26, 2023

Working with Ray Taylor leaves no question that service requested is service delivered. He's reliable!

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DealerRater Jul 25, 2023

Service system worked well from online booking through timely service including explanation of vehicle status.

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Google Jul 25, 2023

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Google Jul 24, 2023

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DealerRater Jul 22, 2023

Very professional and prompt Provided quality service to accommodate the current needs of my vehicle.

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DealerRater Jul 21, 2023

Helpful, diligent, values customers, the process is quick if you make an apointment, the customer never waste time

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DealerRater Jul 21, 2023

Friendly, helpful staff that works with you to find a suitable product at a price you can afford.

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DealerRater Jul 20, 2023

Service has improved greatly from past years. Thanks for your service and I appreciate the courtesy ride service.

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DealerRater Jul 20, 2023

Jessica provided a excellent service visit and service was completed in a timely and professional manner

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DealerRater Jul 17, 2023

Quick response and any questions and best customer service employees. The associates they do anything to make you happy thanks

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DealerRater Jul 15, 2023

I like the way employees treat people they are very polite and explain you all details

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DealerRater Jul 15, 2023

Great Service! Staff is friendly. How ever I'm still not happy with my 2018 Acura MDX. The tramission has given me problems since I've had it going on 2 years now. It upshifts and down shifts hard. I've had it flushed and serviced still does the same. I wish I would have known these had tramission problems beforehand. I like the car but owe too kuch money for the way it drives. I feel like I ate a xxxx sandwich in the end.

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DealerRater Jul 13, 2023

This is my 2nd visit and it was great I would recommend this place to anyone

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DealerRater Jul 13, 2023

Ray took care of me very well and the dealership did what they supposed to do

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DealerRater Jul 9, 2023

Everyone is always pleasant and helpful. I’ve never had any issues. Usually prompt, short waits overall.

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DealerRater Jul 8, 2023

Ray got me a ride home. Had my car looked at even washed my car and let us know when we could pick it up. He went above and beyond. Thank you, Ray.

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DealerRater Jul 8, 2023

Ray is the best and is one of the main reasons I keep coming back to Regal for service after 15 years!

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Google Jul 5, 2023

Great service and they don't try to upsell you on services or items you don't need.

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DealerRater Jul 5, 2023

Professional, helpful and friendly staff. Worked with me to find a vehicle that met my needs. Gave me a fair value for a new lease.

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DealerRater Jul 4, 2023

Professional, helpful and friendly staff. Worked with me over a period of the me to find the right vehicle within my budget. Created a deal I could afford.

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DealerRater Jul 4, 2023

Ray is the best service advisor you can think of , very kind and he treat you like family, i really appreciate all the help he puts into my case

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Google Jul 2, 2023

I had a great experience as my first time getting my oil changed at this Acura since relocating from nj

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Google Jul 1, 2023

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Google Jul 1, 2023

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Google Jul 1, 2023

Great experience! No pressure and very helpful.

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Google Jun 30, 2023

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DealerRater Jun 17, 2023

The team at Regal Lakeland did an Amazing Job with Customer Service. Thank You All!

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