Customer Testimonials
Maintenance appointment has been nothing less than stellar. Rob Young greeted me promptly, discussed all the recommended work in advance and gave me an estimate of the cost. Work was done timely.
Had a great experience, no pressure environment, did not feel like I overspent or was charged for unnecessary work. High recommended for your service needs.
As soon as I pulled up to service I was nicely greeted as I exited my car. Which was nice because I was given no direction on who my service advisor would be when making my appointment.
Friendly and efficient, work was done as requested. We’ll us them for our next service requirements.
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Always good customer service and acceptable wait time. I love that my car is washed and waiting for me in a convenient location.
Such a great dealership to come and get a car. Justus Hayes definitely made my experience the best ever! Would never go to a different sales person!
Check in for service was easy. Team was polite and professional. Waiting area was clean with beverages and WiFi available. Service time seemed long but somewhat expected. Happy with repair results
Bought car from other Regal so I wasn't sure if I could get my oil changed there. Ray Taylor helped me and was so nice and helpful. I'm so glad I went there first. Got my car serviced under an hour and with no appointment! Definitely will be back.
Fantastic people. Ken and Brandon were so nice and helpful. Definitely top notch. We love our MDX and they made the buying process so easy. Thank you.
Great service and friendly people
I purchased my vehicle from Regal Acura, and plan to buy my next car from you. Everyone here at this dealership makes you welcome. Makes you feel they appreciate you. Down to the servicemen Ray Taylor has always been my servicemen person. Then Chrissy when things are busy there. They are both great people.
I took my ‘19 Acura MDX for an oil change, tire rotation and inspection as part of regular scheduled maintenance. Chrissy Hartman was my service advisor and she provided great service. She was friendly and was attentive and well informed to help me with my questions. I was going to take the shuttle back to my house however she informed me the service would be done in about the same time I’d make it home and get back to pick up the Acura so I decided to stay and wait. True to her word it was ready in about 1 hour ...
Good experience- some delays in getting parts but called me when in- thankful for the experience
Regal Acura does a great job with the semi-annual ecoblock detailing service. Ray is the best service advisor. He is very kind and professional. I am continually impressed by his genuine effort to communicate and connect with customers.
Excellent service with the assistance of Chrissy Hartman.
Great, courteous, attentive That is all I wanted to write , we should not be force
Everyone was pleasant and Leah Gorman was beyond amazing with the way she handled my sale
great people, great service at a great price. The process was flawless and i would recommend
They were extremely busy and the service tech advised me that it would be approximately 3 hrs for my car to be finished and gave me the option to reschedule. I chose to wait. He touched base with me periodically to update me on the progress and delivered my car at the 2-1/2 hr mark. Given the circumstances I’m not sure that I could have expected anything more
Levi did an excellent job of keeping me informed. He was profession and represented your company well.
Ray is awesome, love the service at Regal All of the employees very kind and very Professional. The best place for car repair The service people very honest .
We were one happy customer the first time we came here. So we came back and nothing has changed. Had a great experience still. From Troy, Cris , Ken and Eric Allen. They were so helpful and awesome. Such a professional crew . They listen to what you need . Unlike with other dealership the sales people can be annoying . One satisfied customer here and keep up the good work.
Brandon was sweet and very informative. Not usual to like a car salesman but we liked him. 😉
If it wasn’t for Rob in the service department I would most likely go elsewhere.
Ray is awesome! Easy to work with. Very reliable and communicative. A pleasure eta work with
Troy and Pedro are the best sale went very good thank you very much guys
Austin, Brandon, Ken & Pedro were great! We came in for service and walked out with a MDX. This is our second from Regal. The process was once again easy and hassle free. They went above and beyond in accommodating us. We can't thank you enough!
Huge shout out to Levi and team! My car was taken care of and is now better than ever! They went above and beyond to deliver quality service and excellent customer satisfaction!
Eventhough the service department was very busy, my car was ready in a reasonable time and my service advisor Rob was excellent
Ray Taylor is the reason we purchased another MDX. He takes great care of us. Very professional and thorough.
This place is awesome! Service is the best around!! Chrissy and the express team know how to get things done!! Kudos !!
Regal Service was great. I waited for my service and it was done in a timely manner.
Brandon and Pedro are the best! They made my car buying process hassle free! I will recommend them to anyone.
Ray and Jessica was very professional and Gabriel the Technical was great and fast. Thanks
Great service again! Ray was so accommodating and got my car done very quickly. Thank you!!
Typically good service.,although last visit was very disappointing. Scheduled service for a part and when I got to the dealership they didn't have it. Then they tried to say I needed to call and tell them to order it. A lot of miscommunication and time wasted.
Ray was very helpful and courteous. He took the time to throughly explain everything. I will recommend him to my friends and family.
Austin was so great and made us feel so welcome. Also the ladies who checked us out were friendly too. Levi also helped out with the checkout. We love that warmth the staff here has towards the guests
Courteous, good follow up. Got the service done to our expectations. Thank you for your service.
Rob Young is always very friendly and professional. Regarding the waiting room, you could re-install the popcorn machine for those waiting 2-3 hours for their car. Covid does not affect foods.
Megan Barnes was very friendly and professional..waiting room was clean and comfortable..i was in and out in no time..i will come again GREAT JOB!!!
I couldn’t be more pleased with the service I received. Jessica was able to fit me in even though I came in without an appointment. It was extremely busy, but she made me feel important despite how busy it was around her. It was a pleasure to be there from beginning to end. The people were kind to me and treated me like a friend and not just a number. I hope to not need service anytime soon, but if ever I do, I won’t hesitate to go back here. It is a lovely group of people I ...
Everything done on time. I like their activity and behavior.it was excellent.good luck
I was very pleased with the service i received. They were very polite and professional!
I was very pleased with the service I received. And would purchase from here again.
Attendants provided quick assistance. Great coffee. Employees are cheerful and seem to enjoy themselves. Car was washed and vacuumed.
We nice dealership and they returned calls and follow up. Unfortunately, the SUV got sold before we could purchase it. I would recommend the highly! A+++++++ 10 Kudos for management & staff!
I like being able to wait for my vehicle. You have a comfortable waiting area.
Polite and professional - gave full attention me full attention. Great experience. Thank you ver much
Very happy with the service that I received at the regal service center than you
Regal Acura was wonderful to deal with. We were at the end of our lease and were planning to buy the car. We looked at some other cars, were given the figures and there was no pressure one way or the other.
Excellent experience! Quick and easy and they were great to work with. Great car buying experience.
Excellent! Loved the kid room, drinks, and snacks. It kept my four year old very entertained and made it a super pleasant experience. The girl was so helpful. She got me out in time so that I could pick up my daughter from school.
The customer service was very good! Jessica explained everything and was very informative! She was the cherry on top to the excellent service!
Oil change and rotation.
Despite the 5 day delay in the repairs, the parts are working well and the family is happy.
My service advisor Jessica Torres was so helpful from getting my service setup, to getting me a ride home and picking me up when the service work was complete. She also called me to let me know how the work was going with my car. My service tech Manny Rojas also went above and beyond in fixing may car and explaining the work that he performed on my car.
David C was very attentive and knowledgeable. He listened to my wants and needs. Unforgettable experience for sure!
Regal is Always prompt with service and efficient with my courtesy rides to and from their service center.
Good service. Nice customers service. Easy to schedule. Great service. You would not regret. Thanks
Very nice people. Jessica Torres was awesome. She made the process went smoothly and answered all my questions.
I had a damaged front tire. Called the parts department and ordered a new tire and scheduled with service tech Jessica Torres for replacement.
Nice clean. Loved that you clean car. A little upset that my license plate holder was broken and someone just taped it and didn't tell me what had happened. I had to see it when I got home and walked around the car.
Staff,Chris Hartman was very helpful and friendly. Also auto service was not too long
Great service. Ray was amazing. Your outstanding service, updates through the process and always friendly and accommodating through the whole process! Thank you!
Reagan car dealership is number one parts department service department not to mention my sales man David Schultz from the Honda department a big shout out to him number one sales man. also Mr. Huckabee from the Acura department He is the best
Great sales department and honestly staff.
My service from the two lovely ladies who welcomed me when I arrived to the service writer was an easy, pleasant experience.
Pedro,Michael and Laura were great. They got us through the process quickly. Most important is they got us the vehicle we wanted.
Rob is always very helpful and responsive to our service needs. He has been our service advisor for many years and we trust his advise and expertise. It’s great to know that he is always available for us.
Makes you feel welcome very helpful,courteous,friendly great customer service I recommend this dealership to everybody
Chrissy Hartman is the only reason I continue to shop at regal. Give her a raise!!!
A very responsive dealer! Courteous staff, customer focused. Always goes beyond expectations. This service was lacking only due to communications. The Eco-block treatment normally left the car's interior shiny and fresh smelling. When I picked up the car it did not look that way. When I questioned the service tech, he stated the products used had changed and no longer had the same results but effectively treated all surfaces.
No hassle nice and quiet. Troy did everything to help me get in my new car.
Troy and Dave were excellent salespeople. Not the normal high pressure sales I've come to expect from car dealers. Very polite, informative and helpful. If you are looking for a new car, go see these guys.
good customer service. no pressure
Can’t say enough great things about this dealership! From start to finish they went above and beyond to make our experience a great one! Top notch! Brandon was as good as it gets. Excellent knowledge of vehicle and is a pleasure to deal with. Ken was upfront and honest with pricing and made it an extremely easy process. I can’t forget about Pedro- he went out of his way to get every incentive out there for me. All in all I have bought 15+ cars in Orlando and will now only come to Regal!
Meghan was honest, polite and helpful. She kept me informed about what was happening and/or what happened with the service of my car - I did not feel forgotten.
Rob Young has been our service advisor since 2002 (?) when we bought our first Acura. We have always appreciated his attention to details. Now that we are in our third Acura, we are thankful for the service he provides.
First visit was a disaster but rescheduled service went well. Christie was the best. I want her to be my service rep all the time
We have pitches now 4 vehicles from Regal Acura and find their sales staff, finance and service depts all to be wonderful and very helpful! We appreciate how knowledgeable Brandon was of the vehicle. As well as how helpful Ken and Pedro were with regards to making sure we can get the car we wanted within our budget. We will continue to come to Regal for our next Acura purchase.
Great service. Quick turnaround. Awesome people. Provided courtesy driver David who was great. Jonathan and Shawn in sales helped make my experience the best with no pressure while answering all questions I had.
Entire sales team, Troy, Brandon, Pedro and Chris was very friendly. No high pressure sales tactics. Excited to purchase our new MDX. Look forward to a long relationship with Regal.
Thanks to Troy and Brandon. Took the time to explain our MDX features to us. Friendly team, no high pressure.
Courteous, fast and efficient.
My wife was very disappointed when service was performed the mechanic left black marks on the light interior on the door handle seats and center compartment. My wife was very disappointed
I purchased my Acura RDX from your dealership in 2014 and have been very satisfied with the vehicle and service you provide. I was recently offered 18,000 trade in for a new model.
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