Customer Testimonials
Advisor very polite and provided timely service updates.
Everything was fine except my car is pulling to the right since they rotated the tires
The service department always takes care of all my needs,never had any issues that they couldn't handle.
Excellent experience. Service representative was first class and really concerned that I was completely satisfied. What more can you ask for.
This was my best car-buying experience! Troy Carter was most helpful and spent a great deal of time explaining all aspects of the sale as well as reviewing the car's operation. His knowledge is extensive. I plan to use his generous offer for future help to become even more acquainted with my new MDX's capabilities.
I was taken care of very quickly and the service only took a short waiting time. Very courteous and satisfying.
I came in on my lunch time from work and despite being extremely busy, my service advisor listened to my concerns and prioritized my service appointment. I was in and out before I could eat lunch and set up my laptop. I left with a complete listing of my future service needs.
My SUV was very nicely and professionally detailed. It looked great. They did an awesome job.
I was driving from Orlando to Tampa to take the bar exam and had an emergency with my car. I called the nearest dealership to see if anyone could help me and spoke with Ray. Although the service department was very busy that day, Ray had me come in and he quickly fixed the issue. I was in and out in less than 15 minutes. I was able to make it to Tampa on time and take my exam. Ray saved the day!! It’s great knowing there are still good genuine professionals out there.
Special Thanks to Troy, Nicholas, and the Team at Regal!
I really happy cause I choose Regal Acura for my service it was great I will be back there
I was having an issue with my car vibrating when I drive then stop , so they fix the rear brakes but it was still doing it ,so they had me bring it back and made sure I didn’t leave until the vibrating stopped , I am so happy now , my car is running good, no more vibration. I appreciate the courteous ,friendliness ,and the attentiveness from all of them ,specially Chris he was amazing.
I have the ceramic coating done to my car and it was amazing. The detail and the professionalism was awesome. Point had some scratches and they are all gone now
From beginning to the end, dealing with Troy from regal Acura has been a pleasure. Transparent pricing, no hidden fees, overall experience was a 10/10.
Good job with the service. Christy is the best, so easy to schedule your appointment.
Ray and the service team take great care of me and make it a quick and convenient experience!
The service centers employees were very nice. The service representative was informative. They got me in and out in a timely manner.
I'm never disappointed when I bring my car there for service. Thank you for all you do and, keeping me updated on my vehicle.
Very pleased with Austin. Oil and filter change and multipoint took 1 1/2hrs, seemed a little long.
This is the 6th car I have bought from Regal. I bought my first car at 18 with them! They have always taken care of me!
Rob Young is the best advisor on the planet and you know it , please give him a raise!!!
Love Regal Acura Every time went there for service one word happy definitely will be back
Whether buying a new vehicle or getting service done is always a pleasant experience. We have never had an issue.
Professional in every aspect from sales to service followup. Personal touch is perfect and cordial.
I always bring my Acura in because I know the job is going to be done right!!
We came in to have a new key programmed. After waiting 2 1/2 hours (yes I made an appointment) we were finally notified that the car was ready. We were presented with a lengthy report including pictures posted on the internet of work that you wanted to do on my car. All very nice but all we wanted was the key programmed. We did not ask for nor authorize or want this extensive inspection done. The time you spent on this inspection was a waste of my time.
Friendly service staff and car was ready in the quoted time frame. Comfortable sitting area.
My initial service in the service dept a few years ago was terrible, I had a guy that completely ignored me, was rude and I felt like maybe even prejudice/racist. I requested a different service manager, then I was assigned Chrissy. Omg!! What a difference. She has always been so kind and always make sure my service needs are met along with a hug and a smile. She’s warm, friendly and very personable. I drive a long way to have my car serviced, but she makes the drive well worth it.
The staff is extremely kind and friendly. My vehicle situation is frustrating because it’s the third time having the vehicle towed there for the same issue.
Ray Talyor Service Advisor is FANTASTIC - Wouldn't deal with anyone else - He is courteous, professional and an all-around great person. 🙂
Manager and assistant quickly answer my questions and had oil change and rotated tires too. They discussed future items that need to be addressed too.
Great service
Good service! Trust our SUV car to no other service department. We will return when needed
I was in the market for a new car and I went to Regal Acura. Brandon the salesman was so friendly and so knowledgeable about each car I looked at. I did end up purchasing a new car and the experience was great. They made me feel at home and the business manager/finance manager was super friendly and worked out my numbers super quick. Both gentlemen made the experience enjoyable. Please go see Brandon and the team if you are in the market for a new vehicle because he will ensure you are taken care of. This is my ...
Always excellent service. Thanks Ray!!
Great service! Ray Taylor is always upbeat and friendly. Takes good care of me. He's the reason we stay with Acura.
Regal of Lakeland makes their customers feel cared about and listen to. Thank you Regal.
As always excellent service Love Ray Taylor and Greg the Mechanic I have had my car service with regal 15 years or more
Always attentive and cordial. They are a calming force when something goes wrong. We’ll done
They were prompt and efficient.
Great service center and also people work there are Aldo good. I really appreciate you all. Thank You
Everyone we worked with was efficient, knowledgeable and kind. We are happy with the service.
This dealership has the nicest people working there. From the tech guy who helped alot to Chrissy. She really knows how to get things done.
I can honestly say that I am impressed with the quality of service that I received at Regal. I didn’t feel pressured or rushed, which is one of the downsides I have experienced in other dealerships. Chayton was just amazing. He made me feel heard and cared for. I am 100% recommending Regal to anyone in need or wanting to purchase a new car.
Always a great experience. Been with Acura since I was 16, best service dealership and Chrissy my rep I can’t say enough FABULOUS, CARING, KNOWLEDGEABLE and TREATS YOU LIKE FAMILY ❤️❤️❤️❤️ABSOLUTELY LOVE HER AND IF SHE GOES TO ANOTHER DEALERSHIP I WOULD FOLLOW ❤️❤️❤️❤️❤️💯
Awesome service experience: flexible, responsive, friendly, and totally professional in all respects! Best auto service I’ve had in years! Thank you!
Met with Technician Rob Young. Explained to him my concerns involving my vehicle as usual they addressed issues and am very satisfied with the work that was done.
Chris was very informative throughout the process and the work was done quickly which is very important to me in my busy schedule.
Always efficient, professional and personable! Ray Taylor went out of his way to take care of all who wanted and needed his advice and attention! Great job Ray ! You made this service visit such a pleasant experience! Thank you!!
Fast, friendly yet very professional. Always kept up to date on how long and what is needed. Always recommend your dealership!
The customer service of Mr. Austin Smith was very welcoming and professional, he kept me informed on how much longer it would take. As usual the experience was smooth. Thank you to all of the individual at the service center for a none stressful transition.🌹
Fast and friendly service. Got my oil changed without being hassled for additional services that I didn’t want/need.
Christy, my service advisor is always a pleasure to work with. She kept me informed during the entire service. She's very easy to speak with. I did have a problem found on my car and she called and gave me practical solutions to get it resolved!
Made an appointment for service on Acura RL and I was very satisfied with service.
Everyone is pleasant and professional and Ray Taylor is awesome. He treats everyone the same. Just a great dealer
Dealership has courteous, attentive service department associates. From my arrival I was out within an hour and a half. So for oil change I was pleased at the time.
It was pleasure working with Austin and Levi. Realiable and knowledgeable. Took good care of me and my car. 👍🏼👍🏼👍🏼
Everyone was very professional and willing to help! They were quick to meet my needs and finished promptly! I was very satisfied!
My car looked and ran better than I dropped it off! I appreciate the help and care Chris took on my vehicle.
I have always felt that everyone at this dealership really cared about the quality of their service
Chrissy (service manager) is amazing! She is most personable, professional and very detailed in her work. I have been an Acura (and Honda) owner since purchasing my first vehicle more than 30 years ago, having owned more than 15 Acura and Hond vehicles. In all the years and all the vehicles serviced, this was my best service experience. I've had a few less-than desirable recent experiences with another Acura dealership over this past year, which lead me to try Regal Acura. I don't plan on going anywhere else in the future, as long as Chrissy and her team are there. ...
This was my 1st oil change for my new Acura RDX. My only complaint would be the complimentary car wash. My car did not come clean and there was water spots all over it
Great quick service,good attention paid to customer needs. Great lounge while waiting. For service.
Pretty good experience……was given an Enterprise rental car and I thought it would be just for the day however, called after lunch and was told it was a 6-7 hour job and it would be ready the next day. Worked out okay for my schedule…but just would have like to have known all that upfront. Enterprise staff couldn’t have been nicer! Great service! Regal washed car, nice touch!
Good experience quick service friendly staff best service since I've been coming since 1985best service hands down
Alondra is amazing she always makes me feel glad to stop by to get service
Austin is the best service., very helpful and nice I always have a good experience with him
It was an amazing experience. Best customer service, I forgot her name, but she assisted me with my car. Amazing experience!
Great customer service thanks for my new Acura we love it. Thanks Troy and Pedro
Speedy And everyone is so helpful!
Fast and convenient and friendly. They offered lots of amenities while you wait for your car
I never spoke directly to my service advisor. There was a young female associate who checked me in. She did not provide me with a description of services due or estimate until I asked. The price quoted was significantly less than what I was charged. After paying, I asked to speak with my service advisor. He was paged, but there was no response. I waited 15 minutes, at which time I saw the young lady who had quoted me earlier in the day. When I inquired as to the significant price difference, there was no eye contact and she rudely stated &...
Service was pretty good can’t complain first time going to the dealer the lady who was in charge the excellent of servicing my vehicle yes I will bring my vehicle back and I will probably tell my daughter also . a little disappointment of not having a car clean like other Acura dealers but maybe they were so backed up I’ll let it pass for now no big deal maybe in the future thank y
Positive experience
Rob is always friendly and very helpful. The service is always 👍 great.
Great Service. We had to come back for tint and nitrogen tires after we bought the MDX, and it was painless. We were at the dealership for less than a hour.
Great experience... customer for life.... between Brandon and your dealership, we came back to buy a 2nd Acura within 45 days....TLX Type S on 06/03 and this MDX on 07/16. Can't say enough about the great experience we had.... especially when comparing to the other dealerships in our area (AutoNation, Fountain, and Jenkins). (We drove 1.5 hours just to get to the dealership...)
Megan the service department person I dealt with on more than one occasion has always been very accommodating in scheduling my vehicle for service .
Easy, no hassle experience. Felt comfortable every step of the way with Troy as my salesman.
This dealership did a great job, had our vehicle done in a timely manner, thanks
Very professional, friendly courteous indivuals. They told me what needed to be worked on and did it efficiently!
Quick, courteous, and friendly.
Service department was efficient and courteous. Wait time was exactly what was quoted. Service personnel very friendly.
Excellent sales and service. Would recommend the sales staff to everyone. Good experience with the Honda sales in the past.