Customer Testimonials
Quick, three services are done in under 3 hours, nicely prices, trustworthy service. No issues over the last two years. Grateful for the great transparency.
Regal Acura did such a great job, I came back a few days later to get another vehicle. That says a lot for how these guys will try to make sure everyone is happy.
Fast and friendly service.
Very smooth and professional transaction. Great team, friendly and polite. Yes. I would recommend this dealership. - xx xx xx xx xx xx xx xx xx
David, Troy and Pedro made the car buying experience so easy. The service was great… I will definitely return for my next car. Glad I chose Regal!
Buying experience with Troy was a pleasure... He saved me $50/month over what was quoted me by Crown and Maus. It is well worth the drive.
Levi/service advisor was very helpful/friendly. Courtesy transportation was very timely. Driver was courteous and friendly. Check in process was also timely. Service performed as expected/no hidden charges
Best dealer ever. Live the people and the service. Would recommend to friends and family to buy and service a vehicle. All good going forward.
Very nice friendly people
Great people to get a new car from they work with you on everything they don’t leave any surprises for you to find out at all
Christy is the best alway helpful very nice if you want fast and good service go see her she will take good care of you!!
Pedro was EXCELLENT! He made the finance side of car buying such a breeze and he was very detailed in going over all the numbers and important information. Pedro was very friendly and a wonderful person to work with. People like him is what makes people want to come back to a dealership to buy again! Highly recommend seeing Pedro!
Brandon was excellent! He was very knowledgeable of the car and very informative. He was not pushy at all and very easy to work with! Would highly recommended Brandon to anyone who wants to buy from Regal.
There is no other Acura dealership I would lease a vehicle from. Troy, Ken and Pedro were awesome. They had the vehicle ready and I felt like we were part of the family as soon as we discussed the lease. Ken helped my wife get everything set up in the vehicle to her liking. I have a 2022 MDX and I'm looking forward down the road to trade up. See you guys soon.
Thank you Austin Pedro and Ken👍
Thank you to all crew of regal Acura and GMC in special Austin, Pedro , ken and the supervisor I forget his name . Thank you to help my son on his first purchase on his truck Good bless y’all 👍
They are awesome people honestly Austin and predro are sweet af and funny
We were looking on trading in our vehicle for a new 2021RDX for my wife. We checked out multiple SUV's that would be a good fit and a good lease. I contacted Regal and Mr Huckabee answered the phone and next thing I drove over an hour to discuss a lease. My sales guy was Troy Carter and they already had the vehicle waiting. We test drove and discussed a lease. No haggling around with cost, I knew what I needed and they met all. We leased and Troy spent the time with my wife on getting everything set ...
The service man was very kind and helpfull. He helped to install mates and box up the original carpet mats in the box. Really appreciated his extra efforts.
There is no other acura dealership i would ever buy from. This is the 7th vehicle my family has purchased from them. Ken and Brandon along with Troy are fantastic. I highly recommend them!!!
Always a pleasure to deal with Regal Acura dealership ! Brandon and Pedro were very helpful, knowledgeable and friendly as well! We have been Regal Acura customers for years and we will continue for years to come ! They are simply the Best!!!
The sales staff was very friendly and knowledgeable of the Acura lineup. I never felt any pressure. They went out of their way to answer our many questions.
Chrissy gave awesome service! The service was fast and the waiting area was comfortable and gave great options while waiting! Love Ladies Tuesday! Thank you!
Regal is the place to go if you want personalized service. They greet you by name and walk you through all the services needed. Overall, we have been really satisfied with Regal. It’s worth the drive from Brandon.
Ray is the best service person around he always goes out of his way to make you are happy with the service and he did everything he could to please you
Rob Young has done a great job for me for the last 20 years. I do think it's rude to insist that a customer write a minimum 25 words?
The total experience of dealing with Regal Acura was pleasant and professional.
This was the second or third time that we dealt with Pedro. He is professional, friendly, and helpful in the process of financing a car. Both Pedro, Ken, and Brandon gave us good service in a helpful and professional way.
I had missing tool parts they don’t respond for me I run twice to the Deale they said will check But nothing So please let me know when you can do thanks
Always and consistently a comfortable experience to have your service goals addressed.
I purchased the 2021 Acura RDX from Regal Acura of Lakeland, FL in May of 2021. I reside in Fort Myers Florida. I visited the Local Acura dealership and fell in love with the 2021 Acura RDX. However, they did not have the black pearl color on the lot. The sales representative I worked with informed that he could not find that color available at any of their other dealerships in the state. So, I called Regal Acura And spoke to Ken who was very helpful and advised that there was one on his lot. He informed that I would be working with ...
Wonderful team there to help me for Acura MDX buying process. Definitely would recommend them to friends and all for future Acura purchase. Al the best ..
Everyone is very friendly and very helpful i would come back again
Great quick seevice
My service advisor was Jessica and I was VERY impressed with her. In fact, I will always ask for her in the future
I always receive professional and quality service. Ray is my Service Advisor he is knowledgeable, patient and is usually accommodating when scheduling service and repairs when needed.
Very friendly. Appointment was on time andnI appreciated that. Rob was very responsive.
Excellent attention to details from the sales team and support on the entire process. Thanks
Quick friendly service
Great car buying experience! The staff was very knowledgeable and friendly. They were very patient and answered all of my questions. I would highly recommend!
Everyone there provided excellent customer service! Ken, Brandon, and Pedro went out of their way to make sure I got my new car and that I left there extremely happy! The team will work with you to make sure you are satisfied! Excellent teamwork! I highly recommend this dealership!
Great service from Ken and Troy again thank you
Brandon was very personable and knowledgeable about the car. All three Ken, Brandon and Pedro presented a low pressure enjoyable experience. I have nothing else to say..
I don't even know where to begin here! Let me tell you about Brandon, Pedro, and Ken. When I stepped out of my vehicle, the team gave me just enough time to look around and decide on my own it I wanted to speak to someone. Once I started approaching the door, Brandon came out and introduced himself with a nice and polite attitude. He didn't give off any vibes of pressure or judgement and wanted to gauge what my interests were. Once I told him what I was looking for, he took me right to the car. ...
Chrissy is the best ever. She makes the experience as pleasant as possible. She is efficient and professional. From making the appointment to paying for service and walking out the door a positive experience. She is always a pleasure to deal with.
Troy did a great job of explaining the car and all its features. all the people we encountered were more than nice and courteous. I would refer anyone to this dealership.
I’m very pleased with the service I have my car service there I purchased cars from regal and I’m pleased with the service even though I live in Tampa I drive to Lakeland to have my car service at regal
Excellent service. Mr. Ray is a first class representative for this dealership. I grew up in the car business. My dad always said that the sales department sold the customer the first car, but it was the service department that sold them the second and third etc. Such is the case here. Thanks Mr. Ray.
Brandon definitely knows his Acura's,! Excellent service! This is my first Acura RDX and won't be my last! This Acura RDX has everything I wanted and more! Brandon was very knowledgeable and helpful.I was nervous at first but Brandon made me comfortable! Kudos to Pedro Jenner for his professionalism and any concerns I had. Also to Ken Huckabee for making me feel at ease. Thank you ALL for such a fantastic TEAM 😊
Went in for a standard oil change and tire rotation. All went well and as usual Ray handled everything quickly and efficiently.
I had a great experience at the dealership and Great Customer Service with Advisor Levi, and yes I will recommend friends and family, thanks again for service.
Excellent experience. My current MDX lease was through another dealership and was about to expire. I stopped in just to see what the 2022 model changes were and what my options might be. We had no intention of doing a deal on the spot however they were professional and attentive and we ended up driving away with a new MDX lease. Brandon and Pedro were both a pleasure to work with and were great ambassadors of the Regal brand.
Hello Friends how are you . I am so happy to see you again. This store is awesome. Customer service is very good. All staff people are so nice with customer.specially Mr Ray is very hardworking guy. He is very nice and very knowledgeable person. Well I had call him regarding to My car problems and he said come on in . Within short time he solved My car problem. His job is very excellent. So allow me to give him 5 star Reward. ⭐️⭐️⭐️⭐️⭐️
Seems they are always going at max speed to do their job and satisfy customers. Excellent! Chrissy kept me up to date on service work, and provided valuable advise on maintenance of wiper fluid n blades.
Jessica the representative did an outstanding job was very informative on what was going to b done to the car very friendly and very professional she went above and beyond expectations
Ray was so professional. He helped get my service done in a timely manner despite it being a very busy Friday morning before a holiday weekend.
Chrissy took care of us right away. The wait was reasonable and so was the price. She is awesome, and so is Regal Acura Lakeland!
Just ask for Ken or Brandon they will take great care of your needs. I highly recommend them.
The service was great. Jessica was very helpful. Unfortunately the dealership was short staffed that day and the next so I had to wait over 2 hours both visits. The finance dept was extremely helpful. Even though 2 years had passed since I bought my vehicle they were able to confirm my tire warranty for the service dept. Very professional and friendly service overall.
I’m so happy I went to this dealer, they have a great customer service, I was there to buy my first car and I got it they did a wonderful job, I appreciate it all. Thank you! Dough was so helpful.
Service is always friendly and timely. When I call to schedule I am given a quick appointment. The shuttle was kind enough to take me and my daughter to grab lunch while we waited.
Troy, Chris, and Pedro did a phenomenal job getting me in and out of the dealership without a headache. I highly recommend Regal Lakeland and Troy C as your sales person. GREAT JOB AND SERVICE!
Mike was very nice and knowledgeable of the car. He explained the features and allowed me to experience the features while out on a test drive. He worked with the bank to get me into my car. Thanks Mike.
Exceptional service provided by Rob. I had an emergency and had to move my appointment up a few days. Even though you were very busy, he found a way to accommodate me.
My service advisor, Levi was excellent as was the tech who did the repairs. My AC was blowing cold on the passenger side but warmer on the driver side. The tech diagnosed it quickly, while I waited, as low refrigerant caused by a leaking O ring. I was given an estimated cost, which was acceptable and the repairs were done within an hour or so. The also found that my battery needed replacement. I was pleased with the low pressure approach and the pricing was good. I have bought several cars from Regal over the past 20 years and had them ...
Another great experience at Regal Acura in Lakeland! We just bought our 6th Acura from here. Great service, great deals, and Troy Carter is a pleasure to do business with! We will be buying our 7th one in a few months!!
Vehicle was transported to dealership quickly. Rob was helpful and communicated along the way with the diagnosis and expected time frame. Other service was recommended but may choose alternative servicer for preferred rates.
She did a excellent service very respectful and prompt flight, The service was great I’m happy with it thank you so much she was great sales lady
CHRISSY HARTMAN does a great job. Thank you also for the shuttle service. I have dealt with Regal since 1977 and I plan to continue.
Lo único que no me gusta es que le dan la cita y tienes que esperar largo rato mas de 2 horas y media lo demás todo súper bien 👍
Had to wait 3 hours for an oil change and tire rotation. They did not clean my car satisfactory. The key to unlock tire lock was not replaced where it ws found.
Ken Huckabee and Dave Schulz were great!!!! Rob Young, my service guy is also awesome!!! It could not have been a better experience, would buy another car tomorrow, in fact, I might!!!’
Rob is best. He is always cheerful and such a delight to work with. He is knowledgeable and recommends the service my car needs! I have never left unhappy.
Christy was very knowledgeable on let me know the next step on service on my car repairs and any updt require I have Enjoy the service level given Perfect
Did not clean my car properly Had to drive all the way back to Lakeland to have it redone and still was not properly done
Excellent experience. They truly value their customers and do everything to help. Troy is awesome! We will definitely do business with this dealership and Troy again.
Timely and precise service! Friendly and busy dealership! They honored an internet coupon and finished by a promised time. I can recommend this dealership anytime!
Ray and team were great! Top notch customer service and quality work all with a smile and kind word. They are why I will return in the future.
Ray was very attentive and kind and helpful, he got my car in quick and was very resourceful in assessing my needs, on top of that my car was ready very much earlier than anticipated. Couldn't be more impressed. Thank you Ray and Regal. You guys are awesome.
Everything was explained well and was handled in a timely and friendly manner. I had driver’s take me to and from home because of a possible wait.
The service on my Acura TLX was completed faster than I expected. My car was returned to me with the exterior washed and the interior vacuumed.
Wonderful experience purchasing an Acura RNX. The Salesmen, Finance manager and everyone involved in the process were wonderful! Anything needed was taken care right away and service is just top notch!
Great experience , From start to finish everything went smoothly . They even delivered my new vehicle to me . I love my new car and hope to continue my future cars with Regal .
Excellent service was provided by Rob Young and his team for servicing my Acura TLX this Monday They were busy but got it done with not much hassle
Great service provided by great people. Levi kept me well informed and made me feel like a valued customer. I will return here for future service
Regal has always been there for me and my family!!! Great people
Levi took great care of us. It was my first time having Levi as our service advisor, but he was great! I got in and out very fast!
The staff at Regal was great to work with! They were very accommodating to our every need. Troy and the rest of the staff were superb!
service was great. I dropped the car off then went to do what I needed to get done and was able to come back to pick it up.
I have a problem with my powertrain. Service was unable to duplicate on the highway and would not further investigate. Not happy with my car.
Fantastic service. Ray is genuinely kind. He checked in my car. He has a very calm attitude. I hope I’m at the 25 word minimum. Haha. Thanks for great customer service.
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