Customer Testimonials
Excellent service and quick
I truly love Regal Acura. They treat you like you deserve to be treated.
Rob does a great job looking after his clients. And it's good to have the popcorn machine back.
Chrissy was a life savior in all the ways! She helped me tremendously and it was so less stressful
Eddie made selling my vehicle very painless. I appreciate the honesty and integrity he provided. He gave me a great deal and I could not be happier! Would definitely recommend 👍🏽
Chrissy never misses a beat. She represents the service department Top Tier. Trust and Integrity.
Satisfied with the service
Wait time for an oil change and tire rotation was 3 hrs. Car was not washed or vacuumed like always done at Maus Acura.
(Translated by Google) They come down to excellent customer service and professionalism. You will feel at home, thank you Regal Accure for your services. (Original) Se resumen con excelente servicio al cliente y profesionalidad Se sentirán en su propia casa , gracias Regal Accure por su servicios
Have always had exceptionally good good good good good service from the Honda/Acura service center.
Positive vibes. Attentive to whaat needs to be done.informs you if any delays. Doesn’t over sell services.
Took the time to fine the problem and correct it in a timely manner. Ok
Great service by professionals No more to say so stop the minimum word nonsense if you want me to respond.
Regal Acura is a well run operation. The dealership is organized and clean. Staff is friendly and able to communicate well. They took care of my concerns and my car was returned washed and clean.
Professional. Adviser was nice and explained well and told me what I needed next time. The only thing they didn’t take me at my appointment time and I was on time. I
Great experience! Love our new car.
She was excellent and dedicated. The service was on time and she game me a good attention.
Employees are nice and make you feel good Offer you water trying to make you comfortable Place is clean
Very courteous and professional
Great Customer Service and I will continue to do services at Regal Acura Service Center.
Friendly, helpful. Communication could be a bit better in regards to status of vehicle and parts.
Employees are friendly. The purchase experience was smooth. Any purchase issues with the vehicle were handled swiftly
Usually selling a car isn’t easy, but that isn’t the case with Eddie. He made the entire process simple and was extremely personable while doing so. He answered all questions and let me know what to expect every step of the way. I’ll be recommending Eddie to all my family and friends!
Eddie served every one of my needs; I am confident he will serve your's as well.
Eddie is great to work with! Knowledgeable, easy to talk to and works hard for his customers and company to creat a win-win situation!
Great Service! The most helpful employee I’ve ever done business with! Thank you so much, Mr. Farias!
Got me the price I wanted. The staff was super nice and easy to work with. Eddie was always available and made sure to explain every step of the process in a way that was simple and easy to understand as it was my first time selling to a dealership.
I worked with Eddie, he was the best car salesman I have ever worked with. He was amazing helpful, always available, incredibly nice, and super straight forward to work with. He got me the price i wanted for my car and walked me through the entire process, making everything super easy to understand. If i ever need to buy or sell a car again, he will be my first call. He was open and honest with me and I could not ask for anything more. TLDR Ask for Eddie by name because he is awesome.
Ken from Acura and Austin from Honda were such a dynamic duo making my purchasing experience 10/10! Love my new car! So friendly and personable but most of all I was in and out in an hour or less!! ⭐️⭐️⭐️⭐️⭐️
Chrissy in Service and Mike in Sales w re amazing. They assisted me with everything that I needed help with. From receiving service on my old car to trading in and purchasing a new vehicle. If you need a new car, ask for Mike Greenhow or if you need service on your car, ask for Chrissy.
We just moved from Sarasota and the service at Regal was as good as Gettel Acura.
He was awesome and kept me updated on what's was going on with the car.
Battery died, car towed to Regal and Rob took care of everything!! Great job!!
I was able to make an appointment for the next day to have Factory Accessories installed. I arrived at the Service Center, was quickly directed where to go and was promptly greeted by a Service Advisor. The work on my vehicle was completed much sooner than estimated and the work was impeccable. While waiting for my vehicle- I was amazed at how friendly and professional EVERYONE was. Staff was smiling and appeared to enjoy their jobs. Nowadays- that’s a rare thing. I was very impressed.
I had a great experience! They were very fast and friendly! I would highly recommend Regal Acura!
Staff is very friendly, kind and efficient! They kept me up to date from the moment I dropped off my car until I picked it up again. The facilities are clean and welcoming, too! Even had an area for my daughter to play. Thank you so much!
Excellent service! He is amazing and made the process really smooth. He went above and beyond
Excellent customer service. Sales have been great. The salesman (Troy Carter) was very professional and helpful.
Great buying experience
Very nice to see that the employees are there to make your experience a good one.
We opted to drive to Lakeland after reading positive reviews about Regal Acura. We purchased our new Acura and the overall experience was very positive.
Excellent communication and timely repair. I was kept in the loop at every step, which almost never happens at dealer service centers, and obvious attention and care were taken to protect the interior during the work. Car was returned to me in perfect condition.
Sales and service have been great. We’ve had a great experience dealing with Brandon who made the process very simple.
Shalymov Isaac was very friendly and helpful. Great experience having him as a service advisor!
Very nice and considerate and I do wish the car would be washed after service
Had a great experience at Regal Acura purchasing our new Acura TLX TypeS. Everyone was Amazing to deal and made the process very easy. Thank You!
We drove from Kissimmee because I had heard good things about Regal Acura. The reviews were 100% Correct. Everyone was amazing to deal with and the environment was very comfortable. It was great not dealing with high-pressure Sales/Finance People- everyone was Amazing!
Amazing customer service, the manager and Troy Carter were very professional and assisted me with my vehicle purchase.
Arrived early to a scheduled appointment and was checks in 20 minutes late. Alondra, the service adviser was informative and helpful. The service was completed within the time she allotted. As in most shops, there were some petty charges that should have been part of the quote. There were greasy hand prints on the hood, and the vehicle was mot washed.
Great service
Both Troy and Ken were GREAT to work with
I was told my tire could not be repaired but not offered to order the tire
It was ver nice and well kept. The sales team and managers were amazing and very knowledgeable!
Chrissy Hartman at Regal is a true dedicated employee who goes on and beyond, thank you always Chrissy. They where able to service my Acura '23
I had an appointment and my car was taken back right away. I received outstanding and professional service.
Outstanding experience with both sales and completing our trades and purchase. Couldn’t be happier. Thank you
Outstanding sales team! I couldn’t be happier with Brandon and Ken. The went out of their way to help.
Quick and easy to deal with. Great customer service. I’ll be back, just hope not to soon
Working with Ray Taylor leaves no question that service requested is service delivered. He's reliable!
Service system worked well from online booking through timely service including explanation of vehicle status.
Very professional and prompt Provided quality service to accommodate the current needs of my vehicle.
Helpful, diligent, values customers, the process is quick if you make an apointment, the customer never waste time
Friendly, helpful staff that works with you to find a suitable product at a price you can afford.
Service has improved greatly from past years. Thanks for your service and I appreciate the courtesy ride service.
Jessica provided a excellent service visit and service was completed in a timely and professional manner
Quick response and any questions and best customer service employees. The associates they do anything to make you happy thanks
I like the way employees treat people they are very polite and explain you all details
Great Service! Staff is friendly. How ever I'm still not happy with my 2018 Acura MDX. The tramission has given me problems since I've had it going on 2 years now. It upshifts and down shifts hard. I've had it flushed and serviced still does the same. I wish I would have known these had tramission problems beforehand. I like the car but owe too kuch money for the way it drives. I feel like I ate a xxxx sandwich in the end.
This is my 2nd visit and it was great I would recommend this place to anyone
Ray took care of me very well and the dealership did what they supposed to do
Everyone is always pleasant and helpful. I’ve never had any issues. Usually prompt, short waits overall.
Ray got me a ride home. Had my car looked at even washed my car and let us know when we could pick it up. He went above and beyond. Thank you, Ray.
Ray is the best and is one of the main reasons I keep coming back to Regal for service after 15 years!
Great service and they don't try to upsell you on services or items you don't need.
Professional, helpful and friendly staff. Worked with me to find a vehicle that met my needs. Gave me a fair value for a new lease.
Professional, helpful and friendly staff. Worked with me over a period of the me to find the right vehicle within my budget. Created a deal I could afford.
Ray is the best service advisor you can think of , very kind and he treat you like family, i really appreciate all the help he puts into my case
I had a great experience as my first time getting my oil changed at this Acura since relocating from nj
Great experience! No pressure and very helpful.
The team at Regal Lakeland did an Amazing Job with Customer Service. Thank You All!