Customer Testimonials
Regal Acura was wonderful to deal with. We were at the end of our lease and were planning to buy the car. We looked at some other cars, were given the figures and there was no pressure one way or the other.
Excellent experience! Quick and easy and they were great to work with. Great car buying experience.
Excellent! Loved the kid room, drinks, and snacks. It kept my four year old very entertained and made it a super pleasant experience. The girl was so helpful. She got me out in time so that I could pick up my daughter from school.
The customer service was very good! Jessica explained everything and was very informative! She was the cherry on top to the excellent service!
Oil change and rotation.
Despite the 5 day delay in the repairs, the parts are working well and the family is happy.
My service advisor Jessica Torres was so helpful from getting my service setup, to getting me a ride home and picking me up when the service work was complete. She also called me to let me know how the work was going with my car. My service tech Manny Rojas also went above and beyond in fixing may car and explaining the work that he performed on my car.
David C was very attentive and knowledgeable. He listened to my wants and needs. Unforgettable experience for sure!
Regal is Always prompt with service and efficient with my courtesy rides to and from their service center.
Good service. Nice customers service. Easy to schedule. Great service. You would not regret. Thanks
Very nice people. Jessica Torres was awesome. She made the process went smoothly and answered all my questions.
I had a damaged front tire. Called the parts department and ordered a new tire and scheduled with service tech Jessica Torres for replacement.
Nice clean. Loved that you clean car. A little upset that my license plate holder was broken and someone just taped it and didn't tell me what had happened. I had to see it when I got home and walked around the car.
Staff,Chris Hartman was very helpful and friendly. Also auto service was not too long
Great service. Ray was amazing. Your outstanding service, updates through the process and always friendly and accommodating through the whole process! Thank you!
Reagan car dealership is number one parts department service department not to mention my sales man David Schultz from the Honda department a big shout out to him number one sales man. also Mr. Huckabee from the Acura department He is the best
Great sales department and honestly staff.
My service from the two lovely ladies who welcomed me when I arrived to the service writer was an easy, pleasant experience.
Pedro,Michael and Laura were great. They got us through the process quickly. Most important is they got us the vehicle we wanted.
Rob is always very helpful and responsive to our service needs. He has been our service advisor for many years and we trust his advise and expertise. It’s great to know that he is always available for us.
Makes you feel welcome very helpful,courteous,friendly great customer service I recommend this dealership to everybody
Chrissy Hartman is the only reason I continue to shop at regal. Give her a raise!!!
A very responsive dealer! Courteous staff, customer focused. Always goes beyond expectations. This service was lacking only due to communications. The Eco-block treatment normally left the car's interior shiny and fresh smelling. When I picked up the car it did not look that way. When I questioned the service tech, he stated the products used had changed and no longer had the same results but effectively treated all surfaces.
No hassle nice and quiet. Troy did everything to help me get in my new car.
Troy and Dave were excellent salespeople. Not the normal high pressure sales I've come to expect from car dealers. Very polite, informative and helpful. If you are looking for a new car, go see these guys.
Can’t say enough great things about this dealership! From start to finish they went above and beyond to make our experience a great one! Top notch! Brandon was as good as it gets. Excellent knowledge of vehicle and is a pleasure to deal with. Ken was upfront and honest with pricing and made it an extremely easy process. I can’t forget about Pedro- he went out of his way to get every incentive out there for me. All in all I have bought 15+ cars in Orlando and will now only come to Regal!
good customer service. no pressure
Meghan was honest, polite and helpful. She kept me informed about what was happening and/or what happened with the service of my car - I did not feel forgotten.
Rob Young has been our service advisor since 2002 (?) when we bought our first Acura. We have always appreciated his attention to details. Now that we are in our third Acura, we are thankful for the service he provides.
First visit was a disaster but rescheduled service went well. Christie was the best. I want her to be my service rep all the time
We have pitches now 4 vehicles from Regal Acura and find their sales staff, finance and service depts all to be wonderful and very helpful! We appreciate how knowledgeable Brandon was of the vehicle. As well as how helpful Ken and Pedro were with regards to making sure we can get the car we wanted within our budget. We will continue to come to Regal for our next Acura purchase.
Great service. Quick turnaround. Awesome people. Provided courtesy driver David who was great. Jonathan and Shawn in sales helped make my experience the best with no pressure while answering all questions I had.
Entire sales team, Troy, Brandon, Pedro and Chris was very friendly. No high pressure sales tactics. Excited to purchase our new MDX. Look forward to a long relationship with Regal.
Thanks to Troy and Brandon. Took the time to explain our MDX features to us. Friendly team, no high pressure.
My wife was very disappointed when service was performed the mechanic left black marks on the light interior on the door handle seats and center compartment. My wife was very disappointed
Courteous, fast and efficient.
I purchased my Acura RDX from your dealership in 2014 and have been very satisfied with the vehicle and service you provide. I was recently offered 18,000 trade in for a new model.
I have been very happy with the service I have received each time I have visited Regal Lakeland. My service advisor has been Mr. Ray and I feel like he goes above and beyond each time I work with him.
They are very professional and efficient. To make an appointment is very easy and timely. And then they are very on time for the service as well. The work that they do is top notch. The vehicle is extremely clean when they finish.
Troy Carter and Pedro Jenner both friendly and professional with my purchase of 2021 Acura RDX this weekend. And both welcomed me to contact them if there were any questions I may have at a later time. This is my first Acura vehicle and very satisfied with the process at Regal Acura.
Had a wonderful experience with Troy and ken. Got me the exact car I wanted all the way from palm beach.
Very nice and friendly people, Excellent work in customer service, especially Jessica, she was very helpful and professional. Overall, experience was surprisingly pleasant. Definitely I’d recommend it! Ask for Jessica!
Troy did an awesome job managing the process and was extremely helpful. Appreciate that I had the opportunity to work with him a second time.
Troy is the best!! This is my second Acura ILX I’ve gotten with him and will never go to anyone else to get another Acura! Pedro has always been the best finance guy I have ever dealt with! They will get you in and out with no hassle!
Outstanding work by Meagan. She stayed in contact with me and made sure the job was completed and that I was totally taken care of.
Quick, three services are done in under 3 hours, nicely prices, trustworthy service. No issues over the last two years. Grateful for the great transparency.
Regal Acura did such a great job, I came back a few days later to get another vehicle. That says a lot for how these guys will try to make sure everyone is happy.
Fast and friendly service.
Very smooth and professional transaction. Great team, friendly and polite. Yes. I would recommend this dealership. - xx xx xx xx xx xx xx xx xx
David, Troy and Pedro made the car buying experience so easy. The service was great… I will definitely return for my next car. Glad I chose Regal!
Buying experience with Troy was a pleasure... He saved me $50/month over what was quoted me by Crown and Maus. It is well worth the drive.
Levi/service advisor was very helpful/friendly. Courtesy transportation was very timely. Driver was courteous and friendly. Check in process was also timely. Service performed as expected/no hidden charges
Best dealer ever. Live the people and the service. Would recommend to friends and family to buy and service a vehicle. All good going forward.
Very nice friendly people
Great people to get a new car from they work with you on everything they don’t leave any surprises for you to find out at all
Christy is the best alway helpful very nice if you want fast and good service go see her she will take good care of you!!
Brandon was excellent! He was very knowledgeable of the car and very informative. He was not pushy at all and very easy to work with! Would highly recommended Brandon to anyone who wants to buy from Regal.
There is no other Acura dealership I would lease a vehicle from. Troy, Ken and Pedro were awesome. They had the vehicle ready and I felt like we were part of the family as soon as we discussed the lease. Ken helped my wife get everything set up in the vehicle to her liking. I have a 2022 MDX and I'm looking forward down the road to trade up. See you guys soon.
Thank you Austin Pedro and Ken👍
Thank you to all crew of regal Acura and GMC in special Austin, Pedro , ken and the supervisor I forget his name . Thank you to help my son on his first purchase on his truck Good bless y’all 👍
They are awesome people honestly Austin and predro are sweet af and funny
We were looking on trading in our vehicle for a new 2021RDX for my wife. We checked out multiple SUV's that would be a good fit and a good lease. I contacted Regal and Mr Huckabee answered the phone and next thing I drove over an hour to discuss a lease. My sales guy was Troy Carter and they already had the vehicle waiting. We test drove and discussed a lease. No haggling around with cost, I knew what I needed and they met all. We leased and Troy spent the time with my wife on getting everything set ...
The service man was very kind and helpfull. He helped to install mates and box up the original carpet mats in the box. Really appreciated his extra efforts.
There is no other acura dealership i would ever buy from. This is the 7th vehicle my family has purchased from them. Ken and Brandon along with Troy are fantastic. I highly recommend them!!!
Always a pleasure to deal with Regal Acura dealership ! Brandon and Pedro were very helpful, knowledgeable and friendly as well! We have been Regal Acura customers for years and we will continue for years to come ! They are simply the Best!!!
The sales staff was very friendly and knowledgeable of the Acura lineup. I never felt any pressure. They went out of their way to answer our many questions.
Chrissy gave awesome service! The service was fast and the waiting area was comfortable and gave great options while waiting! Love Ladies Tuesday! Thank you!
Regal is the place to go if you want personalized service. They greet you by name and walk you through all the services needed. Overall, we have been really satisfied with Regal. It’s worth the drive from Brandon.
Ray is the best service person around he always goes out of his way to make you are happy with the service and he did everything he could to please you
Rob Young has done a great job for me for the last 20 years. I do think it's rude to insist that a customer write a minimum 25 words?
The total experience of dealing with Regal Acura was pleasant and professional.
I had missing tool parts they don’t respond for me I run twice to the Deale they said will check But nothing So please let me know when you can do thanks
Always and consistently a comfortable experience to have your service goals addressed.
I purchased the 2021 Acura RDX from Regal Acura of Lakeland, FL in May of 2021. I reside in Fort Myers Florida. I visited the Local Acura dealership and fell in love with the 2021 Acura RDX. However, they did not have the black pearl color on the lot. The sales representative I worked with informed that he could not find that color available at any of their other dealerships in the state. So, I called Regal Acura And spoke to Ken who was very helpful and advised that there was one on his lot. He informed that I would be working with ...
Wonderful team there to help me for Acura MDX buying process. Definitely would recommend them to friends and all for future Acura purchase. Al the best ..
Everyone is very friendly and very helpful i would come back again
Great quick seevice
My service advisor was Jessica and I was VERY impressed with her. In fact, I will always ask for her in the future
I always receive professional and quality service. Ray is my Service Advisor he is knowledgeable, patient and is usually accommodating when scheduling service and repairs when needed.
Very friendly. Appointment was on time andnI appreciated that. Rob was very responsive.
Excellent attention to details from the sales team and support on the entire process. Thanks
Quick friendly service
Great car buying experience! The staff was very knowledgeable and friendly. They were very patient and answered all of my questions. I would highly recommend!
Everyone there provided excellent customer service! Ken, Brandon, and Pedro went out of their way to make sure I got my new car and that I left there extremely happy! The team will work with you to make sure you are satisfied! Excellent teamwork! I highly recommend this dealership!
Great service from Ken and Troy again thank you
Brandon was very personable and knowledgeable about the car. All three Ken, Brandon and Pedro presented a low pressure enjoyable experience. I have nothing else to say..
I don't even know where to begin here! Let me tell you about Brandon, Pedro, and Ken. When I stepped out of my vehicle, the team gave me just enough time to look around and decide on my own it I wanted to speak to someone. Once I started approaching the door, Brandon came out and introduced himself with a nice and polite attitude. He didn't give off any vibes of pressure or judgement and wanted to gauge what my interests were. Once I told him what I was looking for, he took me right to the car. ...
Chrissy is the best ever. She makes the experience as pleasant as possible. She is efficient and professional. From making the appointment to paying for service and walking out the door a positive experience. She is always a pleasure to deal with.
Troy did a great job of explaining the car and all its features. all the people we encountered were more than nice and courteous. I would refer anyone to this dealership.
I’m very pleased with the service I have my car service there I purchased cars from regal and I’m pleased with the service even though I live in Tampa I drive to Lakeland to have my car service at regal
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